Welcome to our Infinity Property Tenant Family!
We’re here to help you with your residential needs. Please familiarize yourself with the procedures below in order for us to better serve you.
Moving In/Connecting Utilities
When moving into a rental property you need to connect the following utilities; Electricity, Gas & Telephone (if applicable).
Direct Connect, will connect everything on your behalf with only one phone call. Call (free of charge) 1300 664 715
Or you can call each provider individually on;
- Energy Australia 131 535
- Integral Energy 131 002
- AGL 131 245
- Telstra 132 200
Moving in costs
You will in most cases be liable for the following fees;
- Rent - one month payable in advance
- Lease Preparation fee
- 4 x weeks rent as a residential bond (held at the rental bond board)
- OR 6 x weeks rent as a residential bond (for furnished apartments ONLY)
Rental calculation
Example: $500pw divided by 7 days = $71.43 per day x by 365 days = $26071.43 divided by 12 months = $2172.62 payable per month by you.
Our account details for rental payments
Acc name Infinity Property Agents
BSB 032 010
Account number 197296
Reference Code (Refer to the front page of your lease agreement).
Reference code - must be used with every payment you make so that we can identify your payments – this can be found on the front page of your lease agreement.
Repairs Procedure
For all maintenance issues, you will need to inform your property manager in writing. Please click on the repair form below and complete all details so that we can take action for you as promptly as possible.
If your repair is urgent then call the office immediately. If you are unable to reach someone in the office due to after hours calling - then please refer to your lease agreement to ascertain if it is an urgent repair or not.
If a repair is not deemed urgent by the residential tenancy agreement you will be liable for the after hours call out fees and charges.
If you repair is classed as urgent - then you will need to call
Plumber - Ryan at Rykol - Phone 042 1837 438
Electrician - Paul at Eastern Suburbs Electrician - Phone: 040 2833 166
Moving Out Process and Notice Periods
- If your lease has expired - you are liable to give 21 days written notice.
- If your lease is about to expire - then you are liable to give at least 14 days notice within the last 14 days of your lease expiry date.
- If you need to break you lease - then you will be liable for break of lease fees, rent up till a new tenant is found – so you will need to give us as much notice as possible in order for us to act in your best interest and find a new tenant to take over your lease agreement. .
All vacating notices should be emailed to emma@infinityproperty.com.au and she will advise you accordingly with rental amounts owing and your next steps.
Once you have given notice to move out of your rented premises you will be required to make the property available for the agent to show prospective tenants. Reasonable notice will be provided to you.
Before you move out you will also need to:
- Disconnect electricity/gas
- Disconnect phone/Foxtel etc
- Re-direct your mail Australia Post 13 13 18
- Book in the lift or advise your building manager for some buildings
(please check with your Property Manager if you are unsure)
- Make a time with your Property Manager for the final inspection
- Provide your account details and forwarding address for your bond refund
If you have any further questions, please do not hesitate in calling our office and discussing with our team anytime.
Otherwise we look forward to working with you.
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